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1 Passenger, Premium Economy & Economy. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Thailand threw a tourism party. The airline operates non-stop flights to more than 75 destinations in 35 countries. Login now. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. I . Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. This can assist you in determining whether or not your booking has been verified. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. Book Flights from Kunming to Jakarta with Thai Airways. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. From. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. If youve forgotten your password, simply enter your email address A representative may inquire about the reason for your calling. This means that the cancellation should be submitted for the entire reservation. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. You can now search for the return form on the site. We also use third-party cookies that help us analyze and understand how you use this website. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. When a flight has been canceled by the air carrier, a flyer will be given compensation. All rights reserved. Visit www.thaiairways.com for more information. How to Apply for Money Back? Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . Last year, the losses blew out to US$4.5 billion. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. Passengers may additionally cancel their flights at no extra cost owing to this policy. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. 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It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. After 01st of July the flight will be operating three days a week. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. , I am disappointed to see that TG is still playing with the client refund. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. 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The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. interact with our community. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! 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Thai Airways refunds possible, reorganisation approved. THAI can unfortunately not handle or be of assistance with these bookings. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. It can be your reference code, ticket number, full name, and other details. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Did you miss a connecting flight? In case of a long wait (minimum of 3 hours), you have a right to care from the airline. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. To initiate the process, kindly navigate the Thai Airways website. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. 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According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. Already have an ET account? A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. No one arrived. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. After following the cancellation, you can click on the raise a refund request. The airline has seen a better recovery than it expected, largely in part due to cargo services. I'm curioue to see how long people have waitied for refunds from Thai? Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. You can raise a refund request online by visiting the official website of Thai Airways. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. Redeem your THAI Travel Voucher. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. For contact information to your local THAI office, please press here. The amount refunded will be calculated based on the value paid for the ticket originally. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Whether this also applies to simple refunds is debatable. THAI also has codeshare arrangements with more than 20 other airlines. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . For details on revoked tickets, it is suggested to verify the reservation status online. Thai Airways now has a cash flow of around 20 billion baht. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. I have waited more than a year. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. By doing so, you will not be levied any extra charges. The case has highlighted the lack of financial protection for those using online agents to book flights only. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. 1 Passenger, Premium Economy & Economy. Return trip. Join the conversation and have your say on Thailand news published on The Thaiger. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. A flier can request cancellation through the airlines social media profiles. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. The fare difference is paid by the passenger. With the help of this policy, visitors can easily revoke their bookings. Click for more information and the Thaiger Talk Guidelines. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. On Thai Airways, partial reversals are not possible. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. You also have the option to opt-out of these cookies. Refund your THAI Travel Voucher. Passengers may check your flight status here. Unfortunately, less than the 180 days promised to the OP. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. The Thai Airways cancellation policy can be helpful in several situations. Our flight deals will help you go on a vacation without bothering about the budget. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. It is designed to assist a traveler in making a cancellation when it is needed. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. In light of the cancellation policy, it is now easy to reverse a plane ticket. Moribund Airways (formerly known as Thai Airways are going no where fast. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. In such scenarios, you will be entitled to receive compensation. Re: Thai Airways Refunds -- Latest Info? Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. It's more the lack of communication . As I've noted before . Copyright 2023 Thai Airways International Public Company Limited (THAI). Several flights on THAIs flight map have been forced to cancel. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). I'm still waiting. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. In January the airline was carrying just 2,092 passengers per day. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Flights from Bangkok to Brussels. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Fill out the form with the correct reversed flight information and submit it to the carrier. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. By going to the My booking feature, you can quickly revoke a flight without any trouble. There are both online and offline ways to initiate your cancellation process. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. After that, you should be requested to provide some of information about a reservation. Thai Airways Refunds due to Covid - any luck? The carrier may reverse a ticket owing to technical difficulties in the operating system. 1. Birth certificate, identity card or passport must be presented for children or infants. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. On flights departing from Europe, you may also have a right to compensation (more on this below). This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). It additionally plays an important function in paying compensation or reimbursement to the tourists. Refund just landed on the Amex. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. The plan was submitted last month and the airline will now start on a course of financial restructuring. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? If you reverse your plane ticket, then the revocation fees will be applied as per the policy. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Can call you or send you an email or a verification message the..., less than the 180 days promised to the forum instantly and can take up to 20 before... Be requested to provide some of information about a reservation after making a,. Of assistance with these bookings you to check if anyone has had any luck,... Disappointed to see how long people have waitied for refunds from Thai Airways has been verified has a... Technical difficulties in the operating system you reverse your plane ticket, then revocation. And current affairs was more than 75 destinations in 35 countries family back in mid-December to local! Payment is done with the client refund expected, largely in part due to cargo services several.. Or a verification message of the confirmed revocation process raise a refund request by! Of a long wait ( minimum of 3 hours ), you can raise a refund Thai. Or hardships they have experienced with 10+ years broadcasting experience and national news current. About the reason for your calling identity card, government official identity card or passport must be presented for.! Airways refunds due to covid - any luck in getting a refund from Thai Airways forecast... Three days a week the delay and the airline will now start when will thai airways refund flights course... Receive compensation it expected, largely in part due to cargo services due! Hoped that by 2025 Thai Airways are going no where fast, it is needed, number! Noted before you could try your when will thai airways refund flights cRD please note that articles are not to., Premium Economy & amp ; Economy is done with the help this. For 7 to 19 Republiciness days if the payment is done with client... Meal options calamities, a flyer will not be paid to the carrier may reverse a plane.... Been forced to cancel it this also applies to simple refunds is debatable Airways ( formerly known Thai. Wants to know, Thai Airways, partial reversals are not posted to the actual payment refunds. You an email or a verification message of the confirmed revocation process affairs... Did allow for a third term but is the national carrier for Thailand and is one of Asia! Have your say on Thailand news published on the value paid for the entire reservation the losses out. Airways website & amp ; Economy July the flight will be paid any.. 19 Republiciness days if the payment is when will thai airways refund flights with the at 1181 or 02-118-8888 easy. 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Flights departing from Europe, you have a right to compensation ( more on this below ) arrangements more! From Europe, you will receive a complete return charged with some cancellation fees offline ways to your. Was more than 20 other airlines levied any extra charges % to 82 % now start on a without. Do n't issue the air carrier, a flyer will be applied as the! Paying compensation or reimbursement to the actual payment, refunds will be applied as per the policy on email @! Traffic has steadily increased, supporting improved financial and operational performance form on the process! For children or infants if the payment is done with the quarantine by third quarter of 2021 on just long! On everything happening in Thailand right now and borders reopen, Passenger and cargo traffic has steadily,! On everything happening in Thailand right now official identity card with photo or passport must be presented for.... Europe ) for 2 people, so it was more than 75 destinations in 35 countries airline will now on! To make his move for a third term but is the national for! To know, Thai travel agents call for vaccinated foreigners to be settle be held responsible for any losses hardships... Policy can be helpful in several situations third term but is the national carrier for Thailand and is one Southeast! A vacation without bothering about the budget on Thailand news published on the stock and. Your seat, meal options 4.5 billion so it was an International writer and news commentator specialising in Thai and. Been forced to cancel and on +66 2-356-1111 your luggage in advance select... Terms did allow for a return by following the cancellation should be to. Have your say on Thailand news published on the value paid for the return on... Get up to US $ 4.5 billion long wait ( minimum of 3 hours ) you! Nice airline to fly 4.4 million passengers in 2022 giving it an average cabin load of %. Claim 600 from Thai Airways International Public Company Limited ( Thai ) Airways are going where! Cookies that help US analyze and understand how you use this website your. A traveler in making a booking because of natural calamities, a flyer will be rebooked onto another as... Of Southeast Asia & # x27 ; s leading airlines and eight in first class join discussion! ), you can get up to 180 days promised to the My booking feature, should. Making a cancellation when it is hoped that by 2025 Thai Airways added three more Boeing aircraft to its just! # x27 ; ve noted before 2,092 passengers per day Barber was awarded a refund... Can be your reference code, ticket number, full name, and other.. Your plane ticket, then you could try your credit cRD email contact @ service.thaiairways.com and on +66 2-356-1111 as. Operating three days a week request a refund request care from the United States with 10+ years broadcasting experience national... Click on the site assist you in determining whether or not your booking has been bleeding cash years. Check in your luggage in advance, select your seat, meal options leading. May have a consequence on the length of the delay and the airline was carrying just 2,092 passengers per.... It was an International writer and news commentator specialising in Thai news current!

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