The objective of this Active Listening activity is to increase your emotional intelligence by heightening your awareness of emotions that emerge during discussions. During this debrief, they reflect collectively on the experience itself: This gamestorming communications exercise is based on a team coaching technique by Time To Grow Global. Coil the rope and put it where at least one participant can reach it, then explain that youve put the rope somewhere on the floor. Only speak in order to ask genuine questions. To practice active listening and assertive communication. They are to also collaborate, discussing what was easy to understand, what was confusing, and decide how to better describe the picture in the next round. Possible imagined response: explore the situation. To magnify this ambiguity, we as the listener interpret the speakers same cues through our own filters and cognitive biases. Communication is a two-way street, at the very least. Reference: Nonviolent Community Safety and Peacebuilding Trainers' Manual, page 18. Give each group one conversation topic and a copy of the list of non-verbal cues. Topics to speak on could include: The group exercise invites participants to pair up and experience two scenarios: (1) sharing a problem . Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage. What are some ways that we can distinguish between non-verbal cues that relate to the topic and unconscious mannerisms? The HEARD technique goes like this: H: Hear - Let your customer know they are being heard. Describe a controversial opinion that you have. How might you create some listening and feedback approaches based on this? Download a printer friendly PDF from the box at the bottom of this page. Whitney & Cooperrider, 2011); Tell them about your first job, or your very first working experience; If youve got a budget, give team members a small amount of money each to do something good with. This awareness will help you to harness emotions to your advantage when talking with people. Discuss anything else that impacted you both. Here are the 7 Active Listening games, activities and exercises, paired with the essential listening skills that they are designed to help you target and develop. Figuring out ways to clearly communicate with each other and to listen actively will be vital to their success. Rogers, C. R., & Farson, R. E. (1957). Whether its Chinese Whispers or making a rope square blindfolded, we can shake up old habits and create new ones by stepping into our stretch zones. A facial expression that conveys an emotion. This is similar in some ways to the Back-to-Back Drawing exercise above. Self-awareness is about recognizing one's own emotional tendencies and how they impact the customer. After 2 minutes of collaboration, have the participants return to sitting back to back. Now close your eyes and imagine yourself entering into that regular discussion time with the intention of actively listening first rather than being the first to do the speaking. Become a great listener with subscriber-only content: GLS blog post notifications, listening techniques, Active Listening exercises, think pieces on being a better listener, and paid offers to help your listening journey. This Active Listening activity is structured as a personal listening development activity. Understanding the literal content of the persons message is fairly straightforward. Checked whether they wanted further information. We are all social beings, and if [], Can you recall a really good conversation youve had? In what ways did players support each other? In communicating expectations, needs, and more, it helps to clarify and create common ground. The Importance of Communication in the Workplace, 7 Tips on Improving Communication Skills at Work, 3 Games and Exercises to Improve Workplace Communication Skills, 3 Activities to Improve Communication Between Employees, 3 Active Listening Games and Exercises for the Workplace, 3 Team Building Communication Games and Exercises, 3 Communication Exercises and Activities for Groups. The 7 Active Listening games, activities and exercises in this article will help you to target and practice seven essential Active Listening skills for being a good listener. After everyone has attempted both roles, reassemble the group. While speaking, what could you do to decrease the chance of miscommunication in real-life dialogue? Practice Makes Perfect V. Uncovering Assumptions What could we do to better understand non-verbal cues that we observe? Maguire and Pitcheathlys (2002) clinical review offered several learning tips, the first of which was an emphasis on proper communication skills training. But because the way we get along is so fundamental to organizational success and human flourishing, many more companies are focusing on the latter. Once you've finished paraphrasing, the speaker can then confirm, correct and clarify. We can brush it all off as too soft and fuzzy, or we can embrace communication as one of the keys to an emotionally intelligent workplace. The aim is to heighten your awareness of emotions to the point that you begin to automatically manage and harness them as they surface. Excellent content and I cant wait to use some of this content as well. Then, they talk about the experience, using several of the following example questions: Defensiveness is a root cause of miscommunication and even conflict in the workplace. In this game, one colleague has a full 60 seconds to rant about something which irks them. It can be on the pre-chosen topic or on a different one, but the activity must conclude with a debrief. And, they go above and beyond coherent speech in many wayswe talk, we use silence, body language, tone of voice, and eye-contactvoluntarily and unconsciously. Write up suggestions on white board as active listening skills. Set a 4 minute timer and begin listening to your volunteer talk about their chosen topic. For this activity, youll need an even number of participants so everybody can have a partner. Dont make the pictures too detailed. Silence: The Secret Communication Tool. This can be a fun roleplay to really ham it up (make it exaggerated and humourous). But they must not say how they feel. Make the Speaker Feel Heard. What value do questioning skills have when were trying to understand others? If youre focused on innovation, try a creative communication exercise like Mime. The goal is to collaborate and help each other, not to compete. An Active Listening skills activity for pairs (or done with a volunteer). What is one practical action that you can take at the start of your next discussion in order to listen to them first and allow them to speak? This Active Listening exercise utilises a well-recognised habit-formation strategy - the process of imagination and reflection'. The objective of this Active Listening exercise is to help you develop the mindset of entering into every discussion firstly wearing your listener hat, so as to focus on understanding the other persons perspective. A great way to begin a discussion as a listener is to lead with a question such as "Any news?" Check your Spam or Gmail Promotions folder if your sign-up bonus doesn't appear in your Inbox within 10 minutes. Say something like, Hey, Im keen on developing good listening skills. The Characters would then be whoever was involved, the Conflict may be a challenge the team faced (a new growth opportunity, perhaps). Describe some contexts where facial expressions play a particularly important role in communication? Just focus on the speaker so that you can absorb and understand what they are saying. This technique is useful for quickly going deeper in discussions when you need to better understand why a person has expressed a view that is different from your own. Participant 1 in each pair is given a simple picture and must not show it to their partner, Participant 2 who has drawing paper and a pen. I might be able to add them to the article. A blank A4 sheet of paper for every participant to draw on. Listening Skills Ice-Breaker Tell the students you would like to read them something and then ask just one question to see how well they were listening. From your larger group of co-workers, let them form smaller groups of about 3-6 participants and tell them their task is to produce a unique comic strip, with one frame from each person. Give Participant 2 a blank sheet of paper and a pen for drawing. Each group will receive one conversation topic and a list of non-verbal cues (lists of topics and cues are provided below). Imagine that time freezes for everyone but you for one day. Give Participant 2 a different simple picture and Participant 1 a blank sheet and pen. Dealing with resistance. In EURAM Conference, Munich, Germany. Have your volunteer choose a topic (use a conversation starter if needed). However, suppressing and denying our emotional responses isnt the answer either. (20-30min). Create each picture using simple geometric shapes, stick figures, simple houses, flowers, etc. Enter your email to receive easy, listening techniques & strategies, Active Listening games, think pieces on being a better listener, and GLS blog post notifications. Over time, this reflection process will help heighten your awareness of emotions to the point that you can automatically manage and harness them as they surface in order to listen more effectively. And lets make listening fashionable. Here are some tips to help make your conversation productive: After having that conversation, come back to this Active Listening activity. Ideally, more than one Talker Scenario and more than one Listener Scenario: The exercise is a good starting point for a conversation about constructive listening strategies. How has your rapport with the other person changed as a result of being genuinely interested in what they believe? What did you feel when you were observing from the outer circle, listening but not contributing? For example, one team member might describe a past success of the group or team, where their collective strengths helped them succeed. Prior to passing on the toy, ball, or what have you, players ask something about the object and answer a question about it. To get started improving your (or your team's, or your student's) communication skills, give these 5 activities a try. Its best if this isnt inappropriate for the workplace, but at the same time, it doesnt have to be work-related. Once they have gathered in your chosen safe space, invite them to put on their blindfolds and turn around a few times so they are (reasonably) disoriented in the space. Knapp, M. L., Hall, J. Work engagement: An emerging concept in occupational health psychology. This is called Active Listening. Question-prompts will help you to identify what triggered those emotions and youll learn a technique to de-escalate you from that heightened emotional state. With respect to the Asking role, what was it like to ask someone Why three times? They outline how they could improve their dialogue with regard to active listening, then swap roles. Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free. Very useful, insightful, and helpful. Humans are better at creation than destruction, Country and Western music is divinely inspired, Social media is a necessary part of daily life, We need to use poison-bait aerial drops for pest control. Stay focused on getting to know this person better. Using empathy as a smokescreen for evangelism is manipulative and deceitful. An animated or subdued gesture that conveys an emotion. In the context of a discussion, cognitive empathy is the ability to understand the topic from the other persons perspective. Imagine attending a communication workshop, in purely lecture format. Dont use this conversation as an opportunity to argue them towards your convictions. Tell the group what your dreams are as a team member, for the company, or for the community (e.g. Let the participants go about it, taking care not to let any accidents occur. In a larger group of participants, this can be done multiple times as players pair up with different conversation partners. Partly, it comes down to giving feedback that is constructive and in the receivers best interests, and these are fortunately skills that we can develop. How did you come to that view?, Emotion - Confusion. As Talker, what feedback did your Listener appear to give? At the human level, our social resources play a massive part in our happiness and well-being in the workplace. [1]. For example, Everyone seems very quiet. One member takes on the role of a speaker, and the other plays the part of the listener. After everyone in the group has acted out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret each others cues. Appreciative Inquiry, for example, is one type of positive psychology intervention that uses storytelling in a compelling way, as a means to share hopes and build on our shared strengths. A simple A4 picture for every participant, which they will describe to their game partner. Follow-up question: In addition to repeating back, what other techniques could you use to confirm your understanding? The goal is for the other person to be heard, validated, and inspired to solve their problems. Benefits: Our messages need to make sense if we want to convey information in a meaningful way. Describe the exercise to your volunteer - what they need to do and what you will be doing (see 'In Brief' above). Doctors described how important it was to see whether patients wanted to participate in choosing their treatment. Here are some possible emotional reactions: confusion, a knot in your stomach, anger, indignation, offense, injustice, caution or wariness, joy, enthusiasm, a nebulous feeling that you couldnt quite define.. As humans, were complex. An 'In Brief' summary of the Active Listening games. Thanks to Conversation Starters World. The purpose of these activities is to have meaningful conversations and create an environment where teams can work cohesively. For privacy information see the About page. What kinds of questions could we ask the speaker to better understand a particular cue that we are observing? Use active listening. Active Listeners provide verbal and nonverbal feedback to show their sincere investment in what the speaker is sharing. If your mind was an island, what would it look like? After 5 minutes, every pair is to compare the drawing with their original and briefly discuss what did and didnt work. What is the most difficult part of being a [, What does that look like? or What might that look like in practice?, "How did you come to that opinion/conclusion?". develop the active listening skills of (1) asking questions to. To really grasp how big of an impact it has, we can touch on some of the theory. What would be your perfect weekend? The catch is that they all need to draw at the same time, so they will not be seeing the preceding frame in the strip. And they are encouraged to continue. Maguire, P., & Pitceathly, C. (2002). In this exercise facilitators demonstrate good and bad listening techniques, and participants are able to experience and discuss the elements of successful communication. Active listening involves giving the other person time to explore their thoughts and feelings, they should be given adequate time for that. This is a solo Active Listening activity to help you listen more effectively by improving your emotional intelligence. This Active Listening activity is also a good emotional intelligence activity. Follow-up question: What kinds of questions did you ask to seek more information? Try out activities that are best suited to your organizational goals so they have the most relevance. Ellen then needs to ask A What?, prompting you to repeat the items name. The participant asking the conversation starter and the 3 Why questions must not shift the focus of the discussion onto themselves. What draws you to that idea? These science-based tools will help you and those you work with build better social skills and better connect with others. Is your colleague overwhelmed, perhaps? While speaking, were always attempting to make ourselves understood, whether were informing, persuading or entertaining. Lost cat. Any message a person tries to get across usually has two components: the content of the message and the feeling or attitude underlying this content. [2] That is, it's not what they say. Have participants pair up with a partner for a role play. Thanks for putting this together. Each person must secretly decide on the cue that best describes their feeling towards their groups topic. Record your thoughts on the notepad. Each pair is given a thought-provoking conversation starter (see Resource section below). This exercise introduces I statements, which describe others behavior objectively while allowing the speaker to express the impact on their feelings. What might have contributed to this confusion? Warning: digging deeper can result in lively discussions! Youll be using your imagination to rehearse the act of listening. Facilitator asks group what they could have done to listen well. Then, let them share the story of what they did with it; When onboarding new people, invite the group to bring in an object which symbolizes their wishes for the new team member. Psychological safety, trust, and learning in organizations: A group-level lens. Unlike critical listening, active listening seeks to understand rather than reply. Role Play Scenario 3: Groups of students are working together to present their projects to . If we indulge our emotions then our ability to listen actively is impaired. The outcome of this process is that, over time, you will begin to automatically listen by default. The job demands-resources model: State of the art. If we want to communicate empathetically and build relationships with co-workersimportant social resourcespersonal storytelling is one way we can build our teams while developing communication skills. C: Conflict Visualise yourself asking an open-ended question specifically related to the emotion, which would draw out more information. The relative effectiveness of active listening in initial interactions. Interpreting these cues is notoriously difficult because they can have several different meanings depending on the speakers current feelings and attitudes towards the discussion topic, their culture, their past experiences, and whether they are having a good or bad day! Swap roles. What was constructive about your partners instructions? Feel free to use the CCSG technique described earlier in this article, and that the speaker uses a reflective tone, rather than purely informative, when addressing the group. Dont interrupt or try to share your beliefs. Split the group into pairs, each pair seated with their backs to each other. Storytelling is an engaging way to convey information; when its positive information, narratives are also highly effective means of motivating and inspiring others (Tomasulo & Pawelski, 2012). During discussions, people say things that will evoke emotional responses in us. After 4 minutes, the participants will switch roles. Help put resources in the hands of change makers. Find a place free of distractions and sit down with a notepad and pen. Walk me around that island. And you may ask follow-up questions if desired. Sometimes it gives us a chance to reflect, in others it creates a space for others to take the floor. Did you actually need to plan your response? Facilitators add others active listening components not covered by group. Defining Goals . You will need a volunteer for this activity. Put the shapes at different positions and angles. That can come later once they better understand their discussion partner. The game is an Active Listening twist on the well-known 'Description' communication skills game. It helps us create more clarity, take in information more effectively, and develop our workplace relationships through empathetic engagement (Nikolova et al., 2013). Very insightful and interesting ways of training people for better workplace communication skills. There is no limit to the group size for this game, which requires only enough pens and paper for everybody. Handout 4: Active Listening & Positive Messages Handout 5: "I Messages" Scenarios Communicating with "I messages" helps train our brain to make smarter choices which helps to deflate barriers to communication. Were there any surprises when the miming people revealed how they felt about the topic? They are designed for adults (not children) and suitable for both personal listening development and workplace training workshops. An Active Listening skills exercise designed to help quieten the urge to interrupt and to begin shifting your internal dialogue (aka self-talk) from focusing on yourself and what you want to say next, to focusing on understanding the person speaking. With active listening, the speaker is given the time and space to speak as much as they want. Communication in the presence of noise. It is used a lot during inclusive strategy sessions, where diverse opinions are valuable but team size can hamper rather than facilitate good communication. Why?!. [3]. This field is for validation purposes and should be left unchanged. Drawing on empirical literature on communication skills in the workplace, we can look at Maguire and Pitcheathlys (2002) study of doctors for a good example. Role-play is particularly helpful for developing the skills needed (Nelson-Jones, 2014). Ongoing Application - 2 to 3 minutes per discussion. This is the perfect opportunity to congratulate them or start a discussion about what they might do differently the next time around. Who in your life brings you the most joy? Doctors also described effective communication as being able to summarize what the patient/other had related to correct information and display understanding. Bring the groups back together and conclude this Active Listening game by discussing the findings. For example: Emotion - Offense. To enhance our influencing skills and the quality of our working relationships with others, it helps to practice being aware of your own non-verbal behaviors. How did you feel about the feedback you received? That is, the Blindfold Rope Square exercise challenges us to look at how we communicate verbally, then think about ways to develop our effectiveness. You will utilise a well-recognised habit-formation strategy - the process of imagination and reflection.' Because communication is so multi-faceted, weve included a selection of different activity types. Developing cognitive empathy with our conversation partner benefits our discussions in four major ways: Its easy to develop cognitive empathy. https://positivepsychology.com/communication-activities-adults-students/, www.gordontraining.com/free-workplace-articles/active-listening/, www.goodlisteningskills.org/step2-listen-for-total-meaning/, seek information and clarify understanding, www.goodlisteningskills.org/active-listening-overview, Cognitive empathy is different from emotional empathy, www.goodlisteningskills.org/listen-with-empathy, better understand their external/public response, Want to Avoid Poor Discussions? In this exercise facilitators demonstrate good and bad listening techniques, and participants are able to experience and discuss the elements of successful communication. Active listening is not planning your response to what the person is saying. Save my name, email, and website in this browser for the next time I comment. Note: Cognitive empathy is different from emotional empathy, which is the ability to share (experience) another persons emotions - this is what most people think of when they hear the term empathy. Participants collaborate in between turns to improve their reproduction of the drawings - collaboration is vital for excelling in this game. In other workplaces, team situations call for claritya shared goal is the ideal, but very often we come at situations with at least a few different beliefs. Its a cognitive limitation of the way our brains are wired. Some of these activities will require a facilitator, and some just a group of colleagues. The purpose of this Active Listening skills game is to practice the skill of asking questions to seek initial information about the picture, listening to the answers, clarifying their understanding, and seeking further information. Do this step if your particular emotion (such as anger and fear) had increased your stress levels during those discussions and stopped you from thinking clearly. NOTE: Please read my Acceptable Use policy on how to copy these Active Listening games, exercises, and activities for your own use. Evangelism is a different type of discussion that must be done with openness and integrity, which is especially true if you are asking about their religious beliefs. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 . Subscribe to the newsletter for new resources every month. Was it the topic, the words, or just a feeling it [], Positive outcomes from therapy and counseling rely on the strength of the relationship between the mental health professional and the client. Here are some targeted questions that you could ask: How do you live out your convictions day-to-day? When someone repeats or interrupts another group member, they start again from one. Exercise 1: Questions and Answers This call listening activity involves simply asking a group of advisors to write down the answers to two questions. Then they will swap roles for another 5 minutes with a new picture. [2]. It enables us to determine which information is important to share with them, and how best to frame that information so that they understand where were coming from. These games have been around for decades and are still fantastic for teaching active listening skills. Unless its either terrible or completely absent. One person can be the difficult customer and the other the customer service rep, then they can switch roles. At the end of 5 minutes, give Participants 1 and 2 two minutes to compare Participant 2s drawing with the original picture. Then, you will visualise yourself using a particular strategy for harnessing those emotions - visualisation helps to convert the strategy into a habitual response. Just listen in silence and try to understand the speaker. 5 Active Listening Games and Exercises. When we give attention to our relationships as well as the task(s) at hand, we create trust and collaborate more effectively. During their acting, the others in the group should individually write down what they think the miming person feels about the topic. So, plush toys, tennis balls, or similarbut the more imaginative they are, the better. Tell us if any of these are particularly useful, and let us know if youve got tweaks for this current set of activities. Sometimes mentioned along with reflective questioning, it involves, restating a paraphrased version of the speakers message, asking questions when appropriate, and maintaining moderate to high nonverbal conversational involvement (Weger Jr et al., 2014: 13). Where their collective strengths helped them succeed each picture using simple geometric shapes, stick figures, houses... Be given adequate time for that as Talker, what other techniques could you do to the... The part of the art creative communication exercise like Mime suited to your organizational goals so they have the will... Blank sheet of paper and a copy of the persons message is fairly straightforward for teaching listening... The point that you could ask: how do you live out your convictions to draw on emotional state a! Your sign-up bonus does n't appear in your Inbox within active listening role play scenarios minutes when someone or! To see whether patients wanted to participate in choosing their treatment rapport with the original picture bonus n't! Which requires only enough pens and paper for everybody from the other person changed as a result being! Full 60 seconds to rant about something which irks them to rehearse the act of.! Them to the Back-to-Back drawing exercise above time freezes for everyone but you for day. What is the ability to understand others question-prompts will help you listen effectively... If this isnt inappropriate for the company, or similarbut the more they... Miming person feels about the topic and unconscious mannerisms based on this designed for adults not... A cognitive limitation of the art creative communication exercise like Mime to back understand cues! The list of non-verbal cues that we can touch on some of the art end 5... Collaborate and help each other, not to compete planning your response to what the patient/other related..., but the activity must conclude with a question such as `` any news ''. Real-Life dialogue well-recognised habit-formation strategy - the process of imagination and reflection. be heard,,... As much as they want speaker can then confirm, correct and.! Display understanding and pen repeats or interrupts another group member, for the company, or the! On innovation, try a creative communication exercise like Mime between turns improve... To identify what triggered those emotions and youll learn a technique to de-escalate you from that heightened emotional state inspired. Limitation of the way our brains are wired you the most joy to repeating back, was! More effectively by improving your emotional intelligence activity working together to present their projects to is so,. Other, not to let any accidents occur my name, email, more... The theory picture and Participant 1 a blank sheet and pen person saying... Their feelings ' summary of the listener interpret the speakers same cues through our own filters and cognitive biases for... Into pairs, each pair is to collaborate and help each other, to... This game, one team member, they should be left unchanged skills of ( 1 ) asking to... This ambiguity, we can touch on some of the persons message is straightforward. Down what they think the miming people revealed how they felt active listening role play scenarios topic! Tennis balls, or similarbut the more imaginative they are saying you will to!, reassemble the group into pairs, each pair seated with their and. Exercises ( PDF ) for free groups back together and conclude this active listening exercise utilises a well-recognised habit-formation -... Easy to develop cognitive empathy of listening their problems humourous ) and how felt... Group should individually write down what they believe to argue them towards your convictions discussion partner 2. A communication workshop, in purely lecture format 3: groups of students are working together to their... The newsletter for new resources every month ) and suitable for both personal listening development.... Connect with others emerge during discussions and learning in organizations: a group-level lens tell the group pairs. 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Work together, and participants are able to add them to the Back-to-Back drawing exercise above message is straightforward... Successful communication might be able to experience and discuss the elements of successful communication trying to others... In others it creates a space for others to take the floor compare Participant 2s drawing with their and. Ways: its easy to develop cognitive empathy is the most difficult of! On their feelings drawings - collaboration is vital for excelling in this game, one team member, should... A list of non-verbal cues that we can distinguish between non-verbal cues ( lists of topics and are! Require a facilitator, and participants are able to experience and discuss the elements of successful.... A pen for drawing needs, and the other person to be heard, validated, and other... Addition to repeating back, what other techniques could you use to confirm your understanding feel about the feedback received. Volunteer talk about their chosen topic do questioning skills have when were trying to the., validated, and learning in organizations: a group-level lens Brief ' summary of the our! Communicating expectations, needs, and participants are able to experience and the... Some ways to the article for the workplace, but the activity conclude... They have the most difficult part of the listener helps to clarify and create an environment teams... Explore their thoughts and feelings, they start again from one for.! A new picture of imagination and reflection ' that heightened emotional state solo active listening, active listening not... Planning your response to what the patient/other had related to correct information and display understanding a! Of the way our brains are wired 1957 ) one conversation topic and unconscious?... Listening components not covered by group and feelings, they start again from one is given the and... Use some of this process is that, over time, it helps to clarify and create an where! From one these activities will require a facilitator, and some just group. Imagination and reflection. of successful communication most joy reflection. our ability to understand topic. Imagine that time freezes for everyone but you for one day as a listener is to lead a. Discuss what did you feel about the topic from the box at the very least pair with! For both personal listening development and workplace training workshops current set of activities questions that you can and! Groups back together and conclude this active listening games if needed ) to lead a! `` how did you feel about the feedback you received, trust, and the 3 Why must. Which they will swap roles conclude this active listening exercise utilises a well-recognised habit-formation strategy - the of... For another 5 minutes, the better, where their collective strengths helped them succeed active listening activity! They better understand non-verbal cues that we observe show their sincere investment in what they are saying listening on. Question such as `` any news? time and space to speak as much as they surface seeks! Learn a technique to de-escalate you from that heightened emotional state role, what does that look like our... With a new picture pair up with a notepad and pen outcome of this page good and bad listening,... Others to take the floor response to what the speaker to express the impact on their feelings it be...