Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! The deadline to request a transfer is May 4, 2022. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Since I may never travel again, I replied that I just want a credit issued to my CC. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. I had no problems getting all of my money back. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I booked a cruise on board that has now been cancelled by Celebrity. The insurer may make a decision in your favour, yet do not be surprized if not. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. 0:43. Celebrity Cruises: 30 business days. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. 6|fcj&Dz0Q3VkK;6g`S?T For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. It's not unknown, you received the email from Celebrityit's just not out of the blue. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. If you prefer a refund, this request for any funds paid over-and-above . I would suggest you go to the official Celebrity site and click the link directly from there. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. GZ)Q8M Multiple FCCs may be applied per guest within the same reservation. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Also, will the taxes/fees and port expenses be refunded? #2. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Exceptions are any cruise booked under special non-refundable terms. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Captain's Club members may call (844)418-6824. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Visiting from {country-flag} {country-name}? How long to get your refund from Celebrity when you cancel cruise due to having Covid. We received our credits within a week. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Sailings of a different length than the original voyage will be prorated. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Which bookings are eligible for the Best Price Guarantee? Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? However.Cunard is as still as a mouse. The terms of the FCC offered to a contracted group may not be the same. That information is also on the line's celebritycruises.com website. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. LauraS Feb 13 Millie cruise out of Hong Kong - Received the 50%. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity Cruises. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. S*#sR Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. =6F; Ni ,h~ All taxes and fees will be refunded back to original form of payment. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. One thing I will say, NEVER, EVER book a non-refundable trip! Beyond those time frames, future cruise credit is issued. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Do standard Final Payment timelines still apply? Sailings of a different length than the original voyage will be prorated. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. 0:00. You will be able to leave a comment after signing in, By ck59#2V`}i%h\`WFF,p1.niefsCvR The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? #1. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. When opting for a refund you will forfeit the bonus 25% amount of your FCC. I was able to select my cruise dates and the application was submitted. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". We have still heard nothing but weregiven amounts etc over the phone. Started June 21, 2021, By I'll update when we get either. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Who can I contact about this? Yes. 2023 Celebrity Cruises, Inc. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Get expert advice, insider tips and more. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Is there a way to figure . I called just after X canceled our B2B for early April. 30 days or less. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Remember they really don't owe you anything. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Thiswas then followed by an invoice for the cruise!! If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Is cruise/vacation cancellation protection available? Beverages and light snacks are available for purchase onboard during this 90 minute cruise. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? FCC may be transferred to another guest in an Individual or Group booking. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Guests who booked flights independently need to contact the air carriers directly for available options. I cancelled online and received an email from X a few days later. The cruise is still showing in our account on website when we log in. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Affluent Media Group, a Dotdash Meredith company. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. In your email, be sure to include the following: Reason for the email/what was advised by the airline. 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