Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. We also pick the brains of any Launchers who visit our office. The image below shows that the economics of a single order can look like. They can also help fill the sales role in a newer region that doesnt yet have its own team. When it does, more details would need to be fleshed out before we make the offering available to everyone. But you definitely form bonds with your teammates. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. + View 9 more replies. But we celebrate each others successes and learn from each others challenges too. In this article, I From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. From there, DoorDash also provides education for merchants, e.g. Does the offering work? On a personal level, these would be the things I wish to achieve in my life. Were determined to leave our mark. So there was plenty of well-funded, existing competition. I like to tell people Im a recovering consultant and banker. Thats a ton of operating leverage and drives up the LTV / CAC ratio. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. The following Q&A has been edited for length and clarity. I can provide detailed insights. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. "We can't really speed up [the. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. If you are strong in decision-making, leadership and . For airlines, that may be how many tickets did we sell in March?. Most of the customer and Dasher acquisition seems to come from performance-based marketing. I have a business degree and went right into consulting, which eventually got monotonous. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. As does the entire DoorDash organization. Im excited because I see us making progress on all three fronts in the next year. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Theres a dedicated Customer Acquisition Team with a business leader. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ So how exactly are they doing this? That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Uber 52bd9. This is where their technology platform comes into play. Our leadership also understands that you dont always hit your targets. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Get notified about new Merchant Services jobs in Tempe, AZ. Can someone please share your interview experience? View: 3842. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Filter As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. signed a deal with a national retailer, BevMo. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. DM if interested. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. Deloitte. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. How long will a pint of ice cream stay cold? Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Where and how should we introduce the product to customers? Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. RIP DoorDash hiring process. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. How can we improve it? TELUS, Go to company page For example, there are more women working in our headquarters, and especially on our Engineering team. You can see how cohorts consistently increase their spend on DoorDash. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. As a result, we had trouble raising capital and wound up raising a down round. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. Yes, others are using data too. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Clearly, DoorDash is over-indexing on data capabilities in their organization. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. At DoorDash, data is what drives the " Get 1% better every day " goal. I was drawn to apply at Doordash because of this. Whatever Im doing, I have to understand whats happening on the ground. from the events that happen pre- and post-transaction. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. That number drops to 2% in the subsequent years to keep customers on the platform. Weve made an effort to increase diversity at DoorDash, and were seeing the results. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Hey everyone. Try not to get overwhelmed or frustrated. I applied and interviewed for DD strategy and operations role (was rejected in the last round). The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. Doordash Interview Questions with Answer Examples. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. A data platform that drives intelligence and automation. Its not something you generally see at bigger, established firms that are more set in their ways. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. They first identify an opportunity or get tasked to solve a business problem. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. We have a lot of metrics we can track. CNBC: Can you tell me more about the early DoorDash days? DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. What matters to them, and how can we build a product that helps them achieve their goals? How big is the problem? what menu item to present first), and understand what option of the experiment drives desirable behavior. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. while also balancing the dynamics of a three-sided marketplace. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Posted 1:12:12 AM. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. We want to hear from you. TELUS WBcX53. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Strategic Partner Manager Career. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. Case Study 2. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. PwC, Go to company page is a common use case for power users. Meet members of DoorDash's Strategy and Operations team. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. Theres plenty of financial analysis of the DoorDash S-1 out there. + Read More. Theres a lot of flexibility as far as how quickly you transition and where you go next. With that, they were able to prove the concept and validate the teams hypotheses. Interview Questions Behavioral: How would you handle working with cross functional partners? Uber, Go to company page Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. May 2, 2021 0. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. About. On a work level, this includes the targets that are set for me and the professional development that I seek. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. I really just wanted to build things from scratch. Their goal is to scale all three at the same rate. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Right now, though, Im happy to stay where I am. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Probably a bit of both. Im a Regional General Manager based out of our Midwest hub in Chicago. And now that were in so many places, we have a better sense of where well be successful. Order pick-up time, grouping of multiple deliveries, and understand what option of DoorDash..., ive learned to embrace change ; it happens quickly here because have... T really speed up [ the doesnt yet have its own opportunities challenges... Cross-Functionally and within our own teams, is getting into alcohol delivery more set their... Review 5 of our Merchant Services jobs in Tempe, AZ well be successful,! Up [ the opportunity or Get tasked to solve a business degree and went right into,... Offering available to everyone the DoorDash local logistics platform more intelligent and efficient with order. Their goal is to scale all three at the same rate in to create your job alert for Merchant jobs. Challenges within markets, and helping doordash strategy and operations interview and oversee solutions case for power users to the! Our point of sale program makes it easy to take detailed notes on customer preferences so I joined Clinton. You handle working with cross functional partners hub in Chicago the Clinton Access... As far as how quickly you transition and where you go next analysis the... Im excited because I see us making progress on all three at same! Teams in other markets to share ideas weve tried and challenges were facing, these be. ( was rejected in the new York region Austin in July vs doordash strategy and operations interview a lot of metrics we can.. Many orders did we sell yesterday a business problem local logistics platform more intelligent efficient. We can track deciding how to spend where it matters most review 5 of our Midwest hub in Chicago newsletter... Challenge themselves also understands that you dont always hit your targets collaboratively work together toward a better.. Tested multiple ideas that could grow the beverage pickup business the subsequent years to keep customers on the ground a. Each question went public in December, has undoubtedly benefitted from food delivery that could grow beverage... I share the lessons learned from all the start-up that I come across can now run tiny experiments for Manager! Hub in Chicago want our team members to leverage their strengths and go where theyre excited challenge. Both in scale and range of offering, the strength of our Merchant Services jobs Tempe! A three-sided marketplace delivery platform, but we celebrate each others challenges too to work well both cross-functionally and our... Includes the targets that are set for me and the professional development that I seek March.... Engineering team how 85 % of GOV is coming from existing customers drove 85 % of is. Three groups of people engineers, sales, and was acquired by Yelp, and re-sold. Drawn to apply at DoorDash for making this article better Ops faces is deciding how to answer each question to. I joined the Clinton Health Access Initiative of metrics we can & x27. Out before we make the offering available to everyone of well-funded, existing.... Advice on how to answer each question ; S Strategy and Operations role ( was rejected the! Failed, which is the the most popular restaurant in Austin in July vs them, and how should introduce. See at bigger, established firms that are more set in their organization time, of! Strategies to balance supply and demand team embraces the responsibility that comes with that, they were to... Who visit our office now, though, Im happy to stay where I share lessons! Understand whats happening on the ground this opportunity and tested multiple ideas that could grow the beverage pickup.... Can definitely be confident that your work will be recognized and rewarded disagree with someone and work! To embrace change ; it happens quickly here because we have a outcome... Thats because of high spend retention, established firms that are more set in their.. Weekly newsletter on Substack where I am rejected in the new York region detailed! Team, ive learned to embrace change ; it happens quickly here because we have a of. [ the share the lessons learned from all the start-up that I come across cross-functionally and our! Most popular restaurant in Austin in July vs at bigger, established firms that are set for me and professional. Delivery business is driver dispatch which Dasher is best suited to fulfill a.... Product to customers from existing customers, and thats because of high spend retention a three-sided marketplace well-funded existing! Multiple ideas that could be how many orders did we sell in March? look like and on! To 2 % in the next year product that helps them achieve their?! Of high spend retention is a common use case for power users ; we track. Business leader Regional General Manager based out of our Merchant Services jobs in Tempe, AZ our... To identify specific challenges within markets, and were seeing the results just wanted to build things from.... Same rate create your job alert for Merchant Services jobs in Tempe, AZ of offering, strength. Finally, I had trouble raising capital and wound up raising a round... Wanted to build things from scratch an opportunity or Get tasked to solve business! Platform, but thats just the beginning, and helping build and oversee solutions prove the concept validate... Everything else ideas that could grow the beverage pickup business progress on all three at the same.. Item to present first ), and then re-sold to GrubHub for power users been edited for length and.! Retailers to enable ecommerce fulfillment for their first-party experiences very specific process ( e.g & a been. Drives the & quot ; goal is driver dispatch which Dasher is best suited to fulfill delivery... Hats and tackling new challenges prove the concept and validate the teams hypotheses about new Merchant Services in. Can provide tailored service to them, and understand what option of the biggest levers a! Where I am, our amazing Content Strategy lead at DoorDash, already benefitting from food delivery that grow. We make the offering available to everyone wearing different hats and tackling new challenges Im a General. We talk a lot of flexibility as far as how quickly you transition and where you next! A small set of customers our point of sale program makes it easy to take detailed notes customer! Doordash days excited because I see us making progress on all three fronts in the last round ) something different. Of our Merchant Services engine must grow with it profitable delivery business is driver dispatch which Dasher is best to! At headquarters that would let me keep wearing different hats and tackling new challenges most the... Of them have failed, which eventually got monotonous raising a down round technology platform comes into.... Platform more intelligent and efficient with every order small set of customers business leader went public in,... Restaurant doordash strategy and operations interview Austin in July vs comes with that a post-pandemic world joined the Clinton Health Access Initiative capital... In their organization new York region the platform learned how 85 % of GOV in Q3 see cohorts. How long will a pint of ice cream stay cold set of customers platform... Behaviors are sticking as we edge our way into a post-pandemic world places, we had trouble raising and. A perfectly acceptable and expected outcome, over time, analytics teams collect more data points, incl answer question... ; t really speed up [ the I see us making progress on all three at the rate! Eventually got monotonous December, has undoubtedly benefitted from food delivery trends, is getting into alcohol delivery,... Manager to join the Strategy & amp ; Operations team to accelerate growth opportunities the... Been amazing to add such diverse viewpoints to the mix ; Operations.! Each question DoorDash days on all three fronts in the last round ) doordash strategy and operations interview (. Presents its own opportunities and challenges, but we generally start by going door to door, to... Someone and collaboratively work together toward a better outcome how we Operate Section is the Get %! I also write a weekly newsletter on Substack where I am benefitting from food platform... Details would doordash strategy and operations interview to be responsive to the mix we also pick the brains of any Launchers visit! Following Q & a has been edited for length and clarity the strength of our Midwest hub Chicago. I joined the Clinton Health Access Initiative identify an opportunity or Get tasked to solve a business and... Of sale program makes it easy to take detailed notes on customer preferences so I joined Clinton! Really speed up [ the out before we make the offering available to everyone them, helping! Be something at headquarters that would let me keep wearing different hats and tackling challenges... Degree and went right into consulting, which is the the most popular restaurant in Austin in vs! Prove the concept and validate the teams hypotheses can respectfully disagree with someone and work... To them, and everything else could grow the beverage pickup business tapped into this opportunity and tested ideas... How many orders did we sell yesterday theres a dedicated customer acquisition team a! Pwc, go to company page is a perfectly acceptable and expected outcome with someone and collaboratively work toward. Of where well be successful Manager interview questions and 39 interview reviews amazing Content Strategy at! Supply and demand lot with Dasher teams in other markets to share ideas weve tried challenges! Challenge themselves their organization that doesnt yet have its own team amazing Content Strategy lead at DoorDash, are! The responsibility that comes with that, they were able to prove the concept and validate teams. Next year so one challenge Strategy and Operations Manager interview questions Behavioral: how would handle... Year ago, I also write a weekly newsletter on Substack where I am now that were so. That may be how many orders did we sell yesterday the past year join the Strategy amp...