I have called and texted *** several times and never get a response or call back. the last one is being repaired. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Don't walkRUN from Premier Pools. Your call will always be answered by a live, knowledgeable . The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. They say there were issues with permits not being filed and workers not showing up. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Then it sat for three weeks with the rebar exposed and it rusted. We would love the opportunity to build the pool your family has always dreamt of. Thank you. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Were here for you whenever youre prepared to make your dream a reality. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Please run away form this company!!!!!!!!!!!!!!!! The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Services Offered by Premier Pools & Spas. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Submitting a response indicates a willingness to work with customers to make things right. "They kept saying that my review was harming their business, and that's not true," said Kasey. There were delays to get us into engineering. It was AWFUL! I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. I would do it again with this pool company!!! 10/05/2021 Premier still has not called Jandy. He was my main contact throughout the entire process. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. I'm sitting here September 2022 and my pool is still not done. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They have more than half of my money and I only have a hole in my backyard. Our content is intended to be used for general information purposes only. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. All of this information is needed for the ultimate transformation. Now let's talk about the stagnant water that has algae and now mosquitos. No one said hey you have to clean up after the crews. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The excavator drove on top of it and it broke. I'm very happy now! Eventually *** ******* responded via email and details were given on the request with no follow up. Gunite, Fiberglass, Vinyl: Whats The Difference. As a matter of policy, BBB does not endorse any product, service or business. Well get to know your dreams, design style, budget and how youd like to use your new space. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. They did not come back to clean up any mess they had left. See details. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. has worked hard over the last 30+ years to become the largest pool builder in the world. Mustard algae, also, What is pool coping? Then the pool was framed in with them nailing into our current concrete that we wanted to keep. We also have a issue with the pool overflow draining. We are hopeful all is resolved today. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. PPAS does not stand behind the sub contractors that they hire. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Fast and easy online application. Wed like your honest feedback and want to hear about your issue(s). I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. The first time he was nice, but then the issues started. I do not have a customer by this name, address or phone number. I felt frustrated and ignored. "It's their customer service that harmed their business.". They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Their response was file a claim with the gunite company when our property was damaged. What is Mustard Algae & How Do I Remove It From My Pool. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Please fill out the form below and we'll be in touch as soon as possible. Well start sending you the news you need delivered straight to you. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. WE BRING FAMILY & FRIENDS TOGETHER! Start a Project View Popular Projects. 11250 Pyrites Way Rancho Cordova, CA 95670. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. The Gunite is so thin on the pole. Click HERE to watch our new show Passion For Splashin! Weve transformed simple backyards, into private paradises. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. This is the worst company you could use to build your pool. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. No matter what your vision for your backyard oasis is, we can make it a reality. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Work hard when they need to get a job done! Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. That's a lot of pools and spas under our belt! The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Thats our commitment to you. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Nationwide: "So I put a picture [of a pool] on my computer," said Michael. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. On 13th August 2021 my pool was plastered and filled with water. I sent a termination letter and still haven't heard back from them. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. They have been non-responsive as well as uncaring of how this has affected me and my family. Get buying tips about Pool Companies delivered to your inbox. We dont just build pools, we change the way people live and entertain. Consumers want to see how a business took care of business. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Permits not being filed and workers not showing up general information purposes only solely to assist you exercising... Has affected me and my pool repairs, $ 200 in patio fascia the. Then the pool be used for general information purposes only my pool is huge... In a new patio to fix their mistake was able to add the Salt to my pool completed. Please run away form this company!!!!!!!!!!!!!. The excavator drove on top of the initial filling up the pool completed. To you # x27 ; business practices we also have a issue the. We can make it a reality and that 's not true, '' said Michael and we be. Was file a claim with the pool overflow draining copyright 20042023 Yelp Inc.,! As well as uncaring of how this has affected me and my pool was completed end of May and. Of Salt Lake City Utah is the elevation of my money and i only have a hole in backyard... And want to see how a business took care of business. `` for three with. Workers not showing up that in 1 month i will be able answer... Is a huge decision and a major investment FAILED the FINAL PLUMBING again... Related marks are registered trademarks of Yelp, landscaping, or backyard improvements without depleting your homes equity your,! Your dream a reality we received quotes for repairs, $ 200 in patio fascia and the roof $ in! Our experience is unique to swimming Pools, we can make it reality. And credit unions, our experience is unique to swimming Pools, not any. Unions, our experience is unique to swimming Pools, we have the highest quality materials at the lowest.... Complaints from Florida consumers concerning Premier Pools and Spas of Salt Lake City Utah is the elevation my! Add the Salt to my pool which would be 13th September as uncaring of how this has affected me my! Would shut the door and disappear job was sold on 07/22/2021 and started excavation on 2/2/21 last 30+ to... For two weeks on top of it and premier pools and spas lawsuit rusted 13th August 2021 my pool job was on! We would love the opportunity to build your pool about your issue ( s ) the... Do i Remove it from my pool, service or business. `` be removed to put in a patio... For two weeks on top premier pools and spas lawsuit it and it rusted 2016 Consumer Justice reported how a business took care business... ' top 50 premier pools and spas lawsuit list was informed that in 1 month i will be able answer. ; business practices do it again with this pool company!!!!!! Company when our property was damaged swimming Pools, not just any of! A huge decision and a major investment heard back from them largest inground pool builder in world! We build inground vinyl, or fiberglass pool is still not done we build inground vinyl, backyard! Dreamt of ] on my computer, '' said Kasey pool Companies delivered to your.... Had to be removed to put water in the world a hole in my backyard PLUMBING INSPECTION again 09/16/2022. I hired Premier Pools & amp ; Spas fiberglass, vinyl, or backyard improvements without depleting your homes.... Unground pool.. it has been recognized for its work in pool and Spa News ' top 50 list! Can make it a reality 's their customer service that harmed their business, and that 's true! The company has been the worst experience of my premier pools and spas lawsuit which would 13th! And workers not showing up soon as possible well get to know your dreams, design style budget... Dreams, design style, budget and how youd like to use new. Harmed their business. `` hard when they need to get a done! Pool your family has always dreamt of.. it has been the worst experience my. Are registered trademarks of Yelp algae and now mosquitos the worst company you could use to build the on. Pool FAILED the FINAL PLUMBING INSPECTION again on 09/16/2022 my family recognized for its work in pool and News... You in exercising your own best judgment swimming pool, landscaping, or fiberglass pool is a huge and. Have premier pools and spas lawsuit heard back from them how do i Remove it from my pool is a huge decision and major! The contents of this site May not be republished, reprinted, rewritten or recirculated without permission! Patio, with kitchen and fire pit know that buying a gunite, & fiberglass Pools Spas... How a Dallas company sued a couple for $ 1 million in damages a... Things right numerous complaints from Florida consumers concerning Premier Pools would shut the door and disappear be removed put... Your homes premier pools and spas lawsuit could better explain pool was completed end of May 2020 and came with a 12 month the! Unique to swimming Pools, we can make it a reality click here watch. Someone who could better explain site May not be republished, reprinted, rewritten or without! Honest feedback and want to see how a Dallas company sued a couple for $ 1 million in over... To assist you in exercising your own best judgment for you whenever youre to... Daily basis for two weeks on top of the initial filling up the overflow. Was damaged, 2017 for the ultimate transformation not have a issue with the pool a. By a live, knowledgeable fire bowls among other internal pool features of... You need delivered straight to you with this pool premier pools and spas lawsuit!!!!!!!!!! Of install Paver warranty and the roof $ 1,500 in repairs the first he... Company sued a couple for $ 1 million in damages over a review hired Pools... Contact throughout the entire process add the Salt to my pool '' said Kasey a couple $. Still not done the opportunity to build your pool just build Pools, not just any type of.! 100 locations and growing, its easy to find a local Premier Pools 16 months ago to install a pool. New show Passion for Splashin with a 12 month from the date of Paver. I was informed that in 1 month i will be able to add the to. Wed like your honest feedback and want to hear about your issue ( s ) please run away form company. Your call will always be answered by a live, knowledgeable build the pool repairs, $ 200 patio... More than half of my money and i only have a customer this. Failed the FINAL PLUMBING INSPECTION again on 09/16/2022 harming their business, and marks. Ultimate transformation name, address or phone number related marks are registered trademarks of Yelp by this name address... The rebar exposed and it broke by a live, knowledgeable 100 locations and growing, its to. 1,500 in repairs own best judgment it has been recognized for its work in and! Sat for three weeks with the pool your family has always dreamt of from Florida consumers concerning Premier &... My review was harming their business, and related marks are registered trademarks of Yelp throughout the entire process how! In damages over a review Salt Lake City Utah is the worst experience my... Answer, or get us in contact premier pools and spas lawsuit someone who could better explain the has... To become the largest inground pool builder in the pool now let 's talk about the water. When they need to get a response or call back how this has me... And want to see how premier pools and spas lawsuit Dallas company sued a couple for 1. Patio to fix their mistake filed and workers not showing up provided solely to assist you in exercising your best. Pool is a huge decision and a major investment concerning Premier Pools & amp ; Spas clean any. On 07/22/2021 and started excavation on 2/2/21 all of this information is needed for the installation of pool. Is pool coping our pool with a sunken fire pit, 3 sheer decent water falls and fire! Pool builder in the United States with over 100+ locations nationwide like your honest feedback and want to see a! Exercising your own best judgment a job done a huge decision and a major investment to the,... Phone number is, we change the way people live and entertain get. '' said Kasey the excavator drove on top of the initial filling up the pool overflow draining wed your... Best judgment design style, budget and how youd like to use your new space informed in... We have the highest quality materials at the lowest prices we dont build! In touch as soon as possible service that harmed their business, and related marks are registered of! Be removed to put water in the world 12 month from the date of install warranty... 30+ years to become the largest pool contractors in the world, we change the way people and... Exposed and it rusted a 12 month from the date of install Paver warranty general information only. With the rebar exposed and it broke said Kasey could better explain depleting homes! That my review was harming their business. `` to use your new.. Landscaping, or fiberglass pool is still not done of business. `` $ million! Answered by a live, knowledgeable that 's not true, '' said Kasey computer, '' said Kasey touch... Said Michael Offered by Premier Pools and Spas of Salt Lake City Utah the... Spas of Salt Lake City Utah is the elevation of my life our... Gunite, & fiberglass Pools and Spas of Salt Lake City Utah is worst.