En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Anyone interested? ALL seams between slabs split multiple times that resealing did NOT correct. The complaint has been investigated and resolved to the customers satisfaction. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? I have read lots of mixed reviews regarding the suede finish. We have cracks around the built in hob and chips around the sink and corners. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. . The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The edges of the Silestone surface is also customizable. Expect quotes in the $100-$175 per square foot range. This makes it very durable and scratch resistant Polished It's the original Silestone polished quartz surface. (301-251-8800; architecturestones.com) said that if anyone were to. There are many manufacturers of Silestone. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. He was already on credit hold since he owed us over 100k. My only hope is that they go out of business soon so others won't have to go through the same nonsense. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. So it was very expensive for me. These options are sure to fit in any of your style preferences, even transitional kitchens. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. It may not be able to fit every budget but there are more affordable options than many people realize. From design ideas to hiring a contractor, we hope this blog The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Take a look at moreremodeling ideas in our previous project page. Advantage: Quartz Countertop. I had a good experience with Silestone when I lived in TX. I honestly would NEVER recommend Silestone for anyone. As far as countertops go, its one of the more expensive options. Impact Resistant. This co. has setup a system with so many middle men that know one knows whats going on. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. My direct telephone number is [protected] ext 109. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. The good news, though, is that Silestone comes at a variety of price points. In fact, the material itself has antimicrobial properties to fight off bacteria. Thats why its so important to do your research and know the pros and cons of all your options. That high price extends to Silestone. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. The worktop options brought to us was purely Silestone. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. I tested a sample: put mustard, oil, wine, catsup, etc. They are claiming improper care or as a result of thermal shock. Heres how to know if its the right choice for your home. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. The silestone countertops were installed by counter fit on 3/28/2016. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Or give my money back. My wife loves the look. Appreciate any feedback. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. The suede looked dull. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. The volcano texture rustic yet smooth to the feel and appearance. While the surfaces are tough, they aren't heatproof. As mentioned above, dont place hot items directly on the surfaces. Avoid placing hot items on it. Natural stones emit a gas called radon. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). You should not expose the surface to excessive heat. The Senguard seal failed. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Soapstone is just so soft and anything will scratch or engrave it. Allow the cleaning product to sit for 10 minutes before wiping away. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. I remodeled my kitchen and installed Silestone ET. Mano a Mano Combat: Quartz Versus Granite Countertops. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. And if there is a problem, Home Depot will fix it. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Suede is the new sensation for your senses. Answer is chips and cracks are not covered by our 25 YEAR warranty. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Click here to get notifications about new complaints of Silestone. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. They sent a copy of their warranty which is worthless! The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. I am also looking at Neolith but no distributor in Sacramento. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Is this your company? Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. It is possible, however, to permanently damage a Silestone surface. The surfaces are not only prone to food stains, but also water stains. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Silestone also is proven to be a cleaner and safer countertop. No mauling by casual browsers. As you said, it has a texture which is not the smooth look I like. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Silestone is one of the largest manufactures of Silestone in the world. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Required fields are marked *. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. New, modern, and contemporary are the best types of kitchens to use Silestone. The straight beveled edge is square with slanted top edge. Make sure heavy objects are not dropped on the Silestone. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Also, it looks whiter to me with the Suede. One of these projects was to supply and install a kitchen. Consumers are mostly dissatisfied. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Like lemon juice, tomato juice or vinegar ( food acid ) be damaged by heat and extension unsubscribe... 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