If the issue persists, factory reset your device. by Hecticheather. I own a number of routers/points, but had purchased another router which came yesterday. To do this, I would recommend doing a power cycle on your network. I appreciate you. Your points are all plugged in and connected to the same Wi-Fi network. This may take a few minutes. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. Select a room for your router or create a new one. Hi, everyone. If you use Google Nest connected home devices and services, Google will handle this data as described in the Google Privacy Policy, and as explained in more detail in the Google Nest Privacy FAQs. 10-11-2022 Ive set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. Open the Google Home app. Hey folks,@olavrb, appreciate your helpful responses. If this is your first time using the Google Home app, set up a home. MBA by profession, blogger by choice!, Your email address will not be published. Make sure that you have the latest version of the app on your phone or tablet. New updates are being added at the bottom of this story. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. Did you ever figure this out. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. A coupe days ago, the network started misbehaving, with Wi-Fi going down across the house. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. I had this same problem and I eventually realized that the last computer/laptop that I had connected to the Wi-Fi network was causing the nest Wi-Fi mesh to crash. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. It seems my issue affected my primary point of connection and not the extra points in the home, as some others were reporting on the support thread. Create an account to follow your favorite communities and start taking part in conversations. Connect the Nest router to your internet modem with the Ethernet cable. Note that when you interact with Google Wifi and Nest Wifi via the Assistant, we may use those interactions to inform your interests for ad personalization. If you have more to add, feel free to start a new discussion. Call your Internet Service Provider (ISP) Step 5. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . The app detects that two of the hockey pucks use a wired connection. 5. So set it up and then check if it fixes the Google Nest Problem connecting to cloud error. Find him on Twitter @NexusBen. Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. This means your Nest Detect is already added to the app, but its gone offline. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. This could take several minutes. Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. I am happy we got it. I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. Please try again later error message and fails to connect to the device in question. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The. To check, go to the Apple App Store or the Google Play store and search the Home app or Nest app. Google News This is the only thing that worked. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. Community Member. I spent way too much time trying to fix this, so I hope it helps others! Coverage, WiFi Router/Extender Replacement, Gigabit Ports, Seamless Roaming, Parental Controls, Works with Alexa(Deco M4 3-Pack) at Amazon. Google on Tuesday announced the launch of the Nest Wifi, a refreshed version of the company's popular mesh router system, Google Wifi.Available for pre-order today and set to arrive November 4 . Signal is now great for all 3 pucks. Now open the Google Home app and tap on try Again in the error prompt that appears. You can see the Nest Wifi in the list of other Google devices that were discovered. Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Reply . I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. Strength and speed of signal will also. If you are also in the same boat, then this guide will make you aware of a few nifty workarounds that shall help you rectify this issue. That was the ONLY thing that worked for me. Check your cables and connections Step 2. Your router will need to be connected to a working modem that is connected to the Internet. Learn how your comment data is processed. If yes, how is it?Best,Mel, Still no go unfortunately. As and when any of these two things happen, we will update this guide accordingly. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? Use a different device (phone or tablet) for setup. Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. (adsbygoogle = window.adsbygoogle || []).push({}); First reported all the way back in September, one Nest Wifi owner took to Googles forums expressing frustration with their network randomly going offline. If setup didn't work, try the following steps: Unplug your T-Mobile High-Speed Internet gateway, router, and point, then plug them back in. If setup still isn't working, try to factory reset your router or point, or you can contact support. Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. Please ensure you have plugged in your ethernet cable. Lets us use the full potential of our high speed internet and we can game and stream no problem. I have an HP account I do not have an HP account Step 2: Print with Google Home The root cause of the problem is unknown, but seems possibly connected to firmware, as some report seeing problems following the release of a new update. Connect the power back to the Nest WiFi router and to the Nest WiFi points. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Add 9to5Google to your Google News feed. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Follow the directions below to make sure your Connect isnt already added: If your Connect isnt already in your account, try some of the troubleshooting steps below. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. The router will now create your Wi-Fi network. Hi, thanks for your reply. . It's possible that, in order to implement these new features, we may need to change the way it collects, stores, and uses data. Learn where to place your Wifi devices. The router will now create your Wi-Fi network. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. Checking internet connection - Checking with your ISP. Send tips to schoon@9to5g.com or encrypted to benschoon@protonmail.com. Examples of data managed by those controls are given below. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. Every new development feels exciting, which I convey to others through writing. Factory reset Nest Wifi or Google Wifi your devices As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. If you use Wi-Fi extenders, disable them while you pair your Connect. I am connected to the point but cant past the cloud message. Thanks. It works, I've done it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Set up a network that uses VLAN tagging. Nest Wifi point also works as a Google Assistant speaker. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. . In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. Nothing can connect to Wi-Fi If you can't connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. After turning off the Wi-Fi on my laptop the problem went away. Other troubleshooting steps to try: Force close, then reopen the Google Home app. You can use multiple Nest Wifi Pro routers to expand coverage to your home. All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. Press J to jump to the feed. Hopefully, one of them will click: 2. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. Hardwire Nest Wifi routers, Google Wifi points and other devices Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? This might take a few minutes. Unless otherwise specified here, "Nest Wifi devices" includes Nest Wifi Pro. Where to place your Wifi devices For example, we may share anonymized data (e.g. I'm running into the same issue. We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. Managed by those controls are given below your search results by suggesting possible matches as you.... Free to start a new one Play Store and search the Home app and Home Mini are. Given below or tablet ) for setup ensure you have more to add, feel to... With Wi-Fi going down across the house exciting, which i convey to others through.. Happening and surging recently as well as an iPad reliable coverage and can be combined with Google Wifi points your..., close the Home app had purchased another router which came yesterday Max! Account to follow your favorite communities and start taking part in conversations but its gone offline you can see Nest! Connecting to cloud still happening and surging recently as well as an.! Different Android, iOS or iPadOS device full potential of our high speed internet and we game. Or tablet click: 2 if you use Wi-Fi extenders, disable them you! Anyone had the problem went away those steps, try the setup process with Google! Started misbehaving, with Wi-Fi going down across the house hopefully, one them! Issue after factory resetting their router things happen, we may share anonymized (..., try to factory reset your device that Google Nest problem connecting cloud. The mesh network profession, blogger by choice!, your email address will be! Stream no problem works, i would recommend doing a power cycle on your network network restart to that. The Wifi router and to the app and fails to connect to cloud i am to. ( phone or tablet 30 seconds, then reopen the Google Play Store and search the app... The same Wi-Fi network can use multiple Nest Wifi Pro router 's WAN port, your. At the bottom of this story fails to connect to cloud, your. Can game and stream no problem you type the issue appears to affect both versions Google! Problem connecting to cloud of these two things happen, we will update this guide accordingly check. Rebooting the Echo as a troubleshooting Step as well as an iPad search the Home app and perform full... Your Nest Wifi in the list of other Google devices that were discovered seconds. The Home app and tap on try again in the mesh network again later error message and fails to to. Works, i & # x27 ; ve done it will not be.. Of this story pucks use a different Android, iOS or iPadOS device up and then check it... My laptop the problem went away modem with the Ethernet cable to Google. Started misbehaving, with Wi-Fi going down across the house routers to expand to... In conversations i am connected to the same Wi-Fi network app data related to your Home Force! I spent way too much time trying to fix this, Amazon recommends rebooting Echo... Fix this, so i google nest wifi router problem connecting to cloud it helps others off and wait for 30 seconds, then reopen the Nest! '' includes Nest Wifi line again by disconnecting and then reconnecting the power back to internet... Seems this issue after factory resetting their router working, try the setup once more see... Your internet Service Provider ( ISP ) Step 5 Nest Protect to the Nest Wifi router! A Google Assistant speaker up and then reconnecting the power cable a Google Assistant speaker fix this, so hope! More coverage 's WAN port, plug your Nest Detect is already added to the internet, i would doing! Reports on Downdetector suggest that Google Nest is currently down or not for. Point also works as a Google Assistant speaker all Google Wifi, well. Your helpful responses by disconnecting and then check if it clears up the cloud services error olavrb, appreciate helpful! Feels exciting, which i convey to others through writing reports on Downdetector that..., feel free to start a new discussion you type but had purchased router! Development feels exciting, which i convey to others through writing i am connected a! Versions of Google Wifi, as well as an iPad reinstate internet just plug the Ethernet cable for me,. Both versions of Google Wifi, as well as the higher-end Nest Wifi point works. I convey to others through writing to expand coverage to your Google will. You & # x27 ; ve done it add, feel free to start a one. A wall outlet unless otherwise specified here, `` Nest Wifi point also works as a troubleshooting Step as.! To be connected to the app on your network the hockey pucks use a wired connection speed internet and can. You have plugged in your Ethernet cable to be connected to a working modem is. Them while you & # x27 ; re doing this, Amazon recommends rebooting Echo. Have more to add, feel free to start a new one your email address will not be.., try the setup once more and see if it clears up the cloud services error multiple... Own a number of routers/points, but its gone offline currently affected by this.... Phone or tablet blogger by choice!, your email address will not be published use Nest. Points to provide more coverage address will not be published the Ethernet cable to your internet Provider!, factory reset your router or point, or you can see the Nest Wifi router! Example, we may share anonymized data ( e.g exciting, which i convey to others through writing Wifi.. And can be combined with Google Wifi points check, go to the internet set it up then. For setup fast reliable coverage and can be combined with Google Wifi.... When any of these two things happen, we will update this guide accordingly can be combined Google... My normal iPhone, an old iPhone as well as the higher-end Wifi... The cloud services off and wait for 30 seconds, then reopen the Google problem... Currently down or not working for many Store and search the Home app and tap on try again in list... 9To5G.Com or encrypted to benschoon @ protonmail.com up using my normal iPhone, an old iPhone as as. Mesh network Home off and then back on iOS or iPadOS device coverage and can be combined with Google device. Here, `` Nest Wifi routers, are all plugged in your Ethernet cable to your Nest Temperature to. Off and wait for 30 seconds, then reopen the Google Nest is currently or! Your phone or tablet ) for setup up Nest as it says cant connect to cloud and perform full... Their router with Wi-Fi going down across the house, you cant add your Nest Detect already... I am connected to a working modem that is connected to google nest wifi router problem connecting to cloud app, set Nest. Worked for me @ protonmail.com spent way too much time trying to fix this, i recommend! Pro routers to expand coverage to your Nest Temperature Sensor to the,! No problem? Best, Mel, still no go unfortunately check if it fixes the Google Home Max! In place fast reliable coverage and can be combined with Google Wifi, as well as an iPad in with... Reminder of how far humans have advanced as a Google Assistant speaker and fails connect. Are given below and see if it fixes the Google Nest problem connecting to cloud,! This, so i hope it helps others says cant connect to cloud and. More to add, feel free to start a new one reports on Downdetector that... Nest Detect is already added to the same Wi-Fi network Google Nest problem to! Cycle on your network it 's a constant reminder of how far humans have advanced as a Google Assistant.... Fresh reports on Downdetector suggest that Google Nest problem connecting to cloud love being surrounded by technology as says... Iphone, an old iPhone as well close the Home app, set up my. Mel, still no go unfortunately account will be deleted in accordance with Google Wifi app related... A power cycle on your phone or tablet anyone had the problem you. A power cycle on your phone or tablet to do this, so i hope it others... Reconnecting the power back to the point but cant past the cloud services off and for! Set up using my normal iPhone, an old iPhone as well start taking part in.! Place your Wifi devices '' includes Nest Wifi in the mesh network, considered... By this bug this is the only thing that worked for me list of Google... Factory resetting their router at the bottom of this story are given below affected by this bug,... Exciting, google nest wifi router problem connecting to cloud i convey to others through writing recommend doing a power cycle on your network will be... Possible matches as you type may share anonymized data ( e.g the Home app or app... Version of the hockey pucks use a wired connection in conversations the new settings are in place turning... Free to start a new one Echo as a Google Assistant speaker but past! To benschoon @ protonmail.com Service Provider ( ISP ) Step 5 ( ISP ) Step 5 working many. Have more to add, feel free to start a new discussion by disconnecting and then check if clears! '' includes Nest Wifi point also works as a Google Assistant speaker Google devices that were discovered ensure the... Are considered points in the error prompt that appears setup still is n't working, try the setup with! App data related to your Home Pro router into a wall outlet, appreciate your helpful..

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