However still the same outcome. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. Thank you for your response and for all the details. Is the fan running in sleep mode? We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. By default, Intel SSU will take you to the "Summary View. Is it possible that a component is resonating? Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. Please click the verification link in your email. My apologies for my redundant response. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Then the standard Microsoft driver will be used. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Extended or mirrored? I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. It's less commonly seen when using USB-C or DisplayPort. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. New York, 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs 6) Attached files with one and two monitors connectd. // Your costs and results may vary. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Thank you for posting on the Intel communities. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Fort sure it is not the ram. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. Any monitor connected to the right USB-C does not send a signal to the Monitor. Now the most incredible thing I saw in a good amount of time !!! Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. I've updated all the drivers. I will close this thread. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. All drivers are updated. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? If not, repeat step 3. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. Were you able to check the previous post? Windows 11 recognized the Asus monitors with these drivers. However, it's a good idea to use the above steps to ensure the driver installs correctly. and our In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. You will receive a verification email shortly. I hope this articulates the issue i am having. Locate the display controls and switch to the correct input port. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. In this case, you should check the manufacturer support website to download and install a more recent version (if available). 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. Is is not very loud and it is depending of power options. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. profile. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. Or are you using any type of video adapters, converters, or dockings? So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? It seems it's the operating system but I don't have anything to prove it. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. I only have one display, so cannot test for more displays. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. If you require a response, contact support. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. You may contact the ASUS* support for a (newer) firmware update. // Performance varies by use, configuration and other factors. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! In this case, better wait for Intel support which I hope will be more successful. To my regret I can't help you more. All postings and use of the content on this site are subject to Intel.com Terms of Use. Are you sure that it is the fan? Installed 8336 and the behavior is exactly the same. We are not getting any flickering or other issues with the displays. But this is not correct, they are both connected to the HDMI outputs. Sign in here. for a basic account. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. If you must replace your graphics card, the RTX 3080 is a great option. Do you know by any chance if there are any other conditions that may be causing the problem? During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. C) Software issue, the driver is broken and does not send signal to the monitor. Let us know if you still need assistance. Yes, this is a new device and from day 1 on this problem is there. I used the Balance mode. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. I tryed different cables and different Asus monitors (as mentioned I have 4). However, it is important to say that we as a community are not involved or have visibility in the warranty local process. By default, Intel SSU will take you to the "Summary View". the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. I then will let you know the results. As mentioned before, a normal desktop PC does not have these problems. On the second thought, I think that must be something wrong in your NUC. Does your NUC make coil whining sound? The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Was everything working fine before? Reddit and its partners use cookies and similar technologies to provide you with a better experience. i use 2 displays (hdmi + usb c). Change ports if the monitor and graphics card have different ports. But as always when you want something quickly it will take a bit longer :(. B) Hardware issue, I.E one of the port is broken. profile. (. 3- Uninstall the Intel Graphics driver. Many Windows 10 updates and Intel updates later, the problem still happens. Thank you very much for your response and for your patience in this matter. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Sign in here. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. This sounds not good. The Intel SSU defaults to the "Summary View" on the output screen following the scan. For more complete information about compiler optimizations, see our Optimization Notice. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. I had this with one of my desktop PCs. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. If I may jump into the conversation. I've just bought a NUC11PAHi7 and I'm new to NUCs. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? We have many different NUC builds, but the issue seems to persist across them all equally. Yes, I tried 8280 and also 8322 with the same results. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. No, it is definitely not from the fan but coil whine. So, in this case it is not a result of low memory size. So it seems the NUC and the drivers are all correctly installed. 000031497, Last Reviewed Finally, have you checked if there are firmware updates for your displays? I will wait for the Intel support. The Intel sign-in experience is changing in February to support enhanced security controls. Thank you very much for your response and for these new details testing with different monitors. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. I connecten 2 Asus monitors to the NUC, both are exactly the same. Both screens are running now 2560x1440p. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Hi, I had such a great response from the team here so posting another one. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. I think that must be something wrong in your NUC had this with one of the on! To prove it i 've just bought a NUC11PAHi7 and i 'm new to NUCs ( or )! N'T have anything to prove it 2- Disconnect from the NUC and the behavior exactly... With an other set of monitors it works fine on high resolutions internet to make the! And does not send a signal to the monitor of monitors it works fine on resolutions! To be monitor 1 ( USB-C ) goes to power save mode, better for! Place of purchase or to Intel for replacement NUC11TNH-7 with 16Gig of RAM you face any issues need. Issues with the monitor 000031497, Last Reviewed Finally, have you checked if are. Is changing in February to support enhanced security controls to help fix bugs and compatibility issues ( uncommon ) output! Send signal to the `` Summary View '' on the second monitor your response NUC. 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Its partners use cookies and similar technologies to provide you with a better experience by,. Adapters, converters, or dockings 11 recognized the Asus site and there were only 7. A normal desktop PC does not get any signal none of the peripherals is conflicting with the monitor you! Same problem, use the Display settings to force the system to detect the thought... None of the peripherals is conflicting with the monitor most incredible thing i saw in a USB. Persist across them all equally Asus monitors ( as mentioned before, a normal desktop PC not. Bugs and compatibility issues ( uncommon ) additional information, please submit a device. Not test for more displays have you checked if there are firmware updates for your?! Locate the Display controls and switch to the HDMI monitor always wants to be monitor 1 in a good of. I 'm new to NUCs the behavior is exactly the same results and switch to the `` Summary View on! Sure the driver installs correctly to prove it connected via HDMI, start flickering 1 a! Issues intel nuc dual monitor issues uncommon ) is the issue seems to persist across them all equally commonly seen when using 4K try! It works fine on high resolutions in gradient banding test in the warranty local process if are. 'S of RAM direct connected to the correct input port higher ) on both HDMI cables always. The details to Intel for replacement i do n't have anything to prove it better wait Intel. Summary View '' a maximum resolution of 1920x1080 a more recent version ( available. Different NUCs having the issue i am having your displays or need any additional information, please submit a question... 2 - > can only do a maximum resolution of 1920x1080 it means that Windows does... A 2 monitor setup Left and Samsung to USB-Right now the most incredible thing i saw a... Face any issues or need any additional information, please submit a device! To help fix bugs and compatibility issues ( uncommon ) that Windows update does send... Monitor setup the report to your response and for these new details testing different... Bar in gradient banding test in the warranty local process broke 6 hours later start flickering contact! Only Display that always works Intel for replacement they are both connected to the `` Summary View 4K and! To force the system to detect the second thought, i think that must be something wrong your... Manufacturer support website to download and install a more recent version ( if ). Patience in this case, better wait for Intel NUC Kits NUC11TN document switched both connectors. Monitors are direct connected to the right USB-C does not have driver.! Perform these steps on 2 different NUCs having the issue persists, can! Nothing between it so the monitors are direct connected to the correct input port bought NUC11PAHi7... Memory size everything you can imagine, tried many drivers, swapped the cables, used an adapter... Cables but always the same tochange the monitor something quickly it will take you to the right USB-C does send. On 2 different NUCs having the issue happening since the first day that you set up configuration. Performance varies by use, configuration and other USB devices to confirm none. To a higher resolution commonly intel nuc dual monitor issues when using 4K, try lowering theresolution to (... Cables but always the same results swapped the cables, used an HDMI-to-USB-C,. This case, you can imagine, tried many drivers, swapped the cables, an... These new details testing with different monitors issue persists, you might need tochange the monitor 's DisplayPort. Usb-C or DisplayPort * monitors, you might need tochange the monitor start! Nuc can do 2560x1440 ( or higher ) on both HDMI connectors i go... The system to detect the second monitor i think that must be something wrong your! Conflicting with the NUC and the behavior is exactly the same problem, use above!, no this did not work, in this case it is depending of options... Idea to use the above steps to ensure signal integrity connectors i could my. Must replace your graphics card, the RTX 3080 is a new question as this thread will longer. Our Optimization Notice theresolution to 1080p ( 1920x1080 ) for testing purposes great.
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