And don't forget to get a receipt from UPS! so that you can confirm you did everything the right way. Drop off your equipment at any Xfinity Store or Comcast Service Center. It is better to be safe than sorry. If you don't see your device, simply follow the return options below. Customers have learned the hard . At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. You dont have to let Comcast Xfinity charge your account for something you didnt do. to return your equipment, so you have to act fast. That you could make it resolved in a few days is wonderful. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. . You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. It is better to be safe than sorry. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. After you return your equipment, it will be immediately removed from your account. If you do this make sure you. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). equipment. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Be sure to. If you dont return the equipment you get charged for it. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. It's not right what Big Business can get away with if we let them. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Please allow up to two weeks for the return to be reflected on your account. FairShake can help. Drop off your equipment at any Xfinity Store or Comcast Service Center. Is Xfinity wrongly charging you an equipment return fee? If you dont return the equipment you get charged for it. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. and follow all on-screen instructions for the device you have with your account. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. What Happens if You Dont Return Equipment. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Choose a reason for return and press Continue. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Alternatively you can drop it off and use any box you want. They got more done in a few weeks than I did in over two years. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. To do so, click on the chat icon located at the top right of this forums page. We have an agreement with them and they will ship it back to us for free for you! But you dont have to let that happen. What Happens if Comcast Xfinity *Loses* Your Equipment. If you don't return the equipment you get charged for it. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. You dont have long. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. There are two ways to do that actually. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. You nailed it! And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This way is going to keep you from even needing a return label. Select Return Details for the device you're returning. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. You need to make sure you return the right equipment. Keep the top portion of the label with the tracking number included, as this will be your receipt. If you need to return or exchange Xfinity Cameras, please see these instructions. 2023 FairShake. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! I cant say enough good about this company! If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Best of the Best. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Take your complaint beyond customer service and get a real resolution. People need to know someone is out there to help! At FairShake we show you how to avoid them, and what to do if you are charged. on your receipt with this option so that you know where your equipment is at all times. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Note: Once the company receives your equipment they will send you a confirmation letter. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. How do I return my equipment back to Xfinity? This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Click Print Shipping Label to print the label for your package. One, you can take it to your local store and drop it off there. Please allow up to two weeks for the return to be reflected on your account. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Right equipment did in over two years call 1-800-PICK-UPS to schedule an at-home pickup by using the label number! 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