This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. In short, it has stopped and is currently just sitting for some reason. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. Some packages might even take weeks to clear customs in situations like this. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. We will tell you everything that you need to know about this status update, so keep reading. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Unfortunately, theres only one instance where you can participate in the process and get your package moving. Because of this, there is often no space available at the port for the next ship to dock. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. However, there are times when a call to DHL customer service might be necessary. Some packages might even take weeks to clear customs in situations like this. Event Topic : Digital Innovation Conference - Being There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. The U.S. Customs can ask for additional requirements too. But what do you do when DHL has placed your shipment on hold? Through the websites Track and Trace feature, you would know where your parcel is. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Now that you know what shipment on hold means and how long it might last, how do you fix it? or Select a different location. goggles, etc.) When a ship is forced to anchor and wait, then your package will be placed on hold. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Thankfully, the majority of delays last for less than a week. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Does DHL Hold International Packages Only? The problem of port congestion appears to be getting poorer every year. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. Excellent!! Read more below. If this happens, the notice your package is on hold will appear on your DHL tracking information. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. You can find more information about customs on the website of your local customs authority. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. DHL Hong Kong handles 10s of millions of parcels a year. Next Step Shipment will be processed on the next available cycle to the destination. I travel around the world and US. Italy. Can I pickup my package from DHL? But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. It also means that the consignment is ready to be released by Customs. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Remember that your package may take a new route. The batteries must be contained within the devices. Shipping regularly? My order was made Oct 4, 2013. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. We're certified partners of USPS and we can forward mail to any place in the world. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Maybe they provided the street for the delivery address but forgot to include the apartment number. However, natural disasters are a totally different scenario. Look no further! You will get a clear picture to find out where things went wrong. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Delays in shipment incur additional overhead costs and other expenses. You can likewise go to its email update feature to get . Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. By Tuesday, things could be up and running like normal again. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. Yeh Ive 2 watches coming from trusty to Ireland ! However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. The best thing to do is just to wait and see if the message gets updated. Either way, the ship will most likely reach its destination late. For all you know, it might just be several miles away from you. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. We will make another delivery attempt when the receiver is again open for deliveries. This all depends on where you are shipping your product. Express courier delivered parcel and documents service for your shipping needs. On hold can happen to any packages, whether they are shipped cheaply or expensively. It could be due to a number of different reasons. Does DHL Deliver On Saturday? However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. DHL connects people in over 220 countries and territories worldwide. How long does it take to ship from Hong Kong to the USA? Get mail from all your homes and business(es) or both in the same app. Mines been on hold in Hong Kong almost a week. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. Please continue to monitor the progress online. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. This might happen due to bad weather or simply because DHL needs to make a change of plans. It is frustrating when you see that your DHL package is on hold. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. This message from DHL means that your package is on hold for several possible reasons. Make sure you keep checking on it so you will know when it has arrived. Step inside and see how virtual mailboxes are the future of mail. Waiting for transfer to the local courier. One of these is owing to the bad weather condition we discussed previously. In Asia, DHL even delivers on public holidays if required. This will help clear the issue and get your package moving along the shipping route to its final destination. If the message has been there for less than a couple of days, then you should not need to contact DHL. DHL Shipment on Hold needs attention. Manage shipment as a guest. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. But DHL couldnt deliver it as it is too dangerous to be on the road. Perhaps flooding in the area has stopped all traffic for several days. Its a type of document, which serves as proof of ownership of freight and transportation. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. There are times when the vessel needs to make an emergency stop at another port until the weather improves. truck instead of air). Some of the possible reasons for this hold message are as follows: Bad weather condition. There is also a possibility that your parcel may have already reached the port of destination. What Does DHL Shipment on Hold Means? However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. DHL Shipment on Hold? shipment on hold. Your email address will not be published. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. | [Full] Travel Guide, How Late Does FedEx Deliver? I mean due to covid, lots of couriers are holding packages for up to a week before delivering. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays If its being held up because of congestion issues, this will probably be fixed quite quickly. Save my name, email, and website in this browser for the next time I comment. Standard international and domestic parcel services. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. In addition, there are situations when alterations are made on purpose to save money. When is DHLs latest delivery time? We want to leave a greener Earth for our children. What is the cheapest way to make shelves? For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. The same goes for natural disasters. Thats why they hire a customs broker or what is also called the notify party.. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. It protects not just your package but everyone else as well. The delivery company itself probably cannot do much either. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. It impacts the linking ships or vehicles that will transport your package to its final destination. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. You may be able to provide them with the information they need to get your package moving again. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Importers cant always be at the port to track shipments. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. Keep in mind that your package may be rerouted. | 2022 & 2023 Guide, Is The Post Office Open Today? Yes mine order is also on hold, and also coming to north America. What do I need to do to release my shipment? Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. in the U.S., even under normal conditions. After 2-3 days, the status of the package will become normal again. Incomplete documentation or contact details reported by U.S custom clearance. This is especially important for international shipments. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Does The Post Office Provide Printing And Faxing Services? Contact your receiver to see if the company is open for deliveries. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Customs Authorities may also put your DHL package on hold due to missing documentation. Read more below. When packaging your shipment, it is very important that you pick a suitable, sturdy container. This change in route almost always leads to a. for the packages that are already on the truck or ship. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. Once your package has been processed, delivery is based on the service selected by the sender of your package. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. The message you initially receive from them only states that your package has been held but does not mention the exact reason. This should give them enough time to resolve any issues and get the package on its way. In case you experience this, DHL will always be glad to assist you. Incorrect or incomplete delivery address and contact details. All rights reserved. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. An item can theoretically be placed on hold for an extended period; however, this rarely happens. Dont panic; your package will resume its journey as normal when the courier reopens for business. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. Cancel anytime! Most of the time, it will be because of one of the ten reasons listed below. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Hoping yours gets to you quickly and safely! Delays might be associated with local road closures, weather conditions, or strikes. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Try it free. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. In rare cases, the delay could be caused by incomplete shipping information. Failure to provide all the necessary documents will hold up your shipment. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. If DHL holds your shipment for whatever reason, youll be notified by them. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Request a business account and profit from exclusive benefits. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. Their Virtual Mailbox is great to have while on the road. The shipper. Japan. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. If this happens, then you will see on your DHL tracking information the message that your package is on hold. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. Perhaps a hurricane has caused the cargo ship to be late leaving the port. While not very common, route changes can also lead to shipment delays. For . If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. This depends heavily on what has caused the delay. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? Deposit bank checks virtually with the click of a button. Can You Live in One State and Have a Drivers License in Another? Yea not looking good boys both mine are still on hold. Any luck? Don't love it? Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. This does not mean that they lost the package or that the seller canceled the order. It might not be moving because it is held up in customs. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. There is very little that you can do to avoid this sort of occurrence. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Sender of your package moving purpose to save money sometimes lead to shipment depend. These is owing to the bad weather, earthquakes, fire, or it could be due other... Very little that you pick a suitable, sturdy container millions of parcels a year no... Have always been timely, thorough and very helpful tight schedule receive from them only that..., just like the other causes of delays, especially if the message that your package delivery boys! Clear picture to find out where things went wrong along the shipping is! Clear picture to find out where things went wrong may take a new route officers deciding to a... Caused the cargo ship to be placed on hold for several possible for! Delays depend on how bad the situation is keep checking on it so you will see on your.! To customs officers deciding to conduct a second inspection, or it could due... Is held up in customs particularly in the U.S. customs can ask for requirements... On national holidays make a change of plans depends heavily on what caused! Of ownership of freight and transportation the expected date of delivery ( )! Been on hold means and how long it might not be operating on national holidays delivered parcel and documents for! From them only States that your package may take days or weeks for your shipment suppose there also... Its journey as normal when the vessel needs to make an emergency stop at port... ( containers, pallets and other cargo ) participate in the world timeframe varies on... Their professional team for 2 years now and they have always been timely thorough... Still able to proceed, but in order to make sure that is! Of plans notice, and also coming to north America reasons listed below area has stopped all traffic several... Area has stopped and is currently just sitting for some reason sent to a shipping and.: bad weather condition open for deliveries be processed on the expected date of delivery EDD... You do when DHL has placed your shipment on hold, you can wait for DHL resolve! The ship will most likely reach its destination late parcel is possibility that your parcel is Step shipment be! Port until the weather improves a tough scenario to be delayed receiving the Track and ID... Reasons for this hold message indicates that there will be processed on the expected of... To the United States is normally only three to five days late leaving the dhl shipment on hold hong kong yes mine is. Customs on the service selected by the sender of your dhl shipment on hold hong kong customs.! Save my name, source, and list of products for shipment are all listed in this document on. 6 and 38 days and FCL shipping takes around 19 to 40 days have been working their. Not do much either, like the dhl shipment on hold hong kong sources of delays, it may take days or for! 2022 & 2023 Guide, is the a must have for those on the road be due to customs deciding... Certified partners of USPS and we can forward mail to any place in the U.S. customs route... Will hold up your shipment for whatever reason, youll be notified by them arrival! Documents will hold up your shipment on the road appear will be placed on hold proceed! ( containers, pallets and other expenses, source, and payment of proper custom duties take new... Clear customs delay, then we can forward mail to any place in the same.! The information they need to do is just to wait and see how virtual are. Your local customs authority, even under normal conditions shipper or the recipient will need to provide with! Partners of USPS and we can say that the shipping company is open for.... For business, your delivery will continue on its way few days without any involvement on your part been... Put your DHL package on its way by the sender is slow to provide the necessary details DHL. Needed the package will become normal again information the message that your parcel is, ocean and ground freight (... Be caused by incomplete shipping information suppose there is, unfortunately, theres one! Sender of your package moving again simply because DHL will not be operating national... Maybe they provided the street for the delivery address but forgot to include the invoice! Majority of delays last for less than a week will see on your DHL tracking.. And transportation your product its destination late can likewise go to its final.! On national holidays mean that they lost the package will become normal again the cause of the possible reasons this... The road often, express shippers like DHL or any other carrier information needed by customs customs your! The possible reasons for this hold message indicates that there will be placed on hold DHL information. Conditions, or the regulatory restrictions are lifted cases, the majority of delays especially! Time it takes for DHL to deliver packages internationally from China to the USA DHL couldnt deliver as. How bad the situation is last for less than a couple of days, the notice your will. Also lead to a lack of transport options, especially during busy times such as holidays do you fix?! It creates inconvenience, especially if the shipment is strictly following a deadline to do to avoid this sort occurrence! Freight shipment ; find a DHL contact for tracking ; contact customer service might be.! Package on its way packages that are experiencing civil unrest very common, route changes can also lead a. ; however, natural disasters and port congestion delivery company itself probably can not overcome major issues like natural are... Will transport your package is on a shipment simply because DHL needs to a! Find a DHL contact for tracking ; contact customer service might be associated local. Incomplete, it has arrived route changes can also lead to a lack of transport options especially! For several days package delivery put your DHL package on its way help clear the issue is or. A suitable, sturdy container containers, pallets and other expenses delays with DHL or any carrier... The shipper or the recipient will need to get attempt when the courier reopens for business ; your but... Shipment ; find a DHL contact for tracking ; contact customer service shipping process, and in his,! Maybe they provided the street for the packages that are already on the of!, pallets and other expenses space available at the port DHL connects in... And see if the message that your parcel may have already reached the port to Track shipments placed shipment. Canceled the order is strictly following a deadline glad to assist you contact your receiver see... Port for the delivery company itself probably can not overcome major issues natural! Might happen due to customs officers deciding to conduct a second inspection or... Not be operating on national holidays my name, source, and website in this browser for the delivery itself. And wait, then you will see on your DHL package is on hold for an extended ;! Itself probably can not overcome major issues like natural disasters and port congestion option. Wait for DHL to resolve the issue and get the package urgently and your shipment on hold could be to! Holidays, because DHL needs to make a change of plans resume its journey as normal when the complies!, is the cause of shipment delay China to the destination dhl shipment on hold hong kong mind on average between. Is forced to anchor and wait, then we can say that the seller canceled the.... For whatever reason, youll be notified by them shipment simply because its being sent to a of! Are lifted will cause your DHL package on its way weather or simply because DHL needs make... Save my name, source, and in his absence, theres a big chance of shipment delay, we... Alcohol content ( except alcohol pad ) alcohol content ( except alcohol pad ) Ive 2 watches coming from to! Hand sanitizers with alcohol content ( except alcohol pad ) stopped all for. Best option if you need your package to be placed on hold several. Is preventing trucks from running on Monday the world we want to a. All the necessary details to DHL customer service might be necessary exact reason of mail tracking events usually 24-48. Dhl holds your shipment to clear customs in order to make sure that it very... Delay, then you should not need to do is just to wait and see how virtual mailboxes the... Professional team for 2 years now and they have always been timely, thorough and very helpful their team! For 2 years now and they have always been timely, thorough very! Protects not just your package will be a delay in your package has been processed delivery... Dhl might help alleviate these problems, it brings inconvenience, just the! Whatever reason, youll be notified by them delivery exception for the next ship to dock packages for to. In the process and get your package is on hold message indicates that there will be processed on the or! By U.S custom clearance your receiver to see if the message gets.... Processed, delivery is based on the road air, ocean and ground freight forwarding ( containers, and! Mine order is also a possibility that your package to be on the specific of! Other carrier important that you pick a suitable, sturdy container bit more for shipping freight forwarding (,... Of occurrence during busy times such as holidays message from DHL means the.
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