Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Yes, at Lindblad's expense. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. The guest will be permitted only one tank in their cabin at a time. Submit a complaint and get your issue resolved. You may also contact us by phone at 1-877-668-4546. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. : Yes, including booster dose. A test could be required for air travellers entering the country of a Scenic embarkation port. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Unvaccinated passengers will be accepted as of March 1, 2023. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Passengers aged 12-16 are required to have had two doses. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. 0000005728 00000 n
I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. 0000002126 00000 n
Is A Pierside, Pre-Embarkation COVID-19 Test Required? 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Dietmar Kartali Guests must provide their own oxygen cylinders, enough for the length of the voyage. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. The 2 doses must be administered at least 28 days apart. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. In 2023, unvaccinated travelers are welcome. Yes, children who do not qualify for vaccination. Is A Pre-Arrival COVID-19 Test Required? Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. 0000003945 00000 n
They certainly want their money a year in advance of the trip. 0000014648 00000 n
Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. 0000020973 00000 n
At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Fla. No. This guarantee is combinable with all other Viking offers available. Is A Pre-Arrival COVID-19 Test Required? Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Are Any Unvaccinated Passengers Able to Sail? Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Panama Canal cruises are excluded. Share your photos and videos with others to prove the truth of your words. Is A Pre-Arrival COVID-19 Test Required? Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. What is My Viking Journey? As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. What Is Happening With Test Cruises in 2021? This will end for all voyages as of October 1, 2022. No longer required. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Cruise Critic Breaks It Down. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Are Any Unvaccinated Passengers Able to Sail? You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. What is the main difference between the. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. 0000006634 00000 n
.temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Remaining 2022 transatlantic crossings are also excluded. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Link to Viking River Cruises cancellation policies: Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Montreal, Canada U.S. Consulate General. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Concentrators must be checked upon embarkation and approved for use on board. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. 0000003392 00000 n
Is A Pre-Arrival COVID-19 Test Required? %PDF-1.7
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Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Is A Pre-Arrival COVID-19 Test Required? Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. If you have a covered. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Is A Pre-Arrival COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. Branch) and Non-Insurance Services (provided by Generali Global Assistance). But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Viking Cruises' Risk-Free Guarantee Policy Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. No one expects to have to cancel a cruise. No. CHANGES AND CANCELLATION BY US B1. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. No longer required. The complaint has been investigated and resolved to the customers satisfaction. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Expires September 30, 2022. 0000005615 00000 n
Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000034310 00000 n
Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. 0000008753 00000 n
For your convenience, Viking offers and recommends a Travel Protection Plan. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Masks and Physical Distancing Requirements: Masks are no longer required. 0000001276 00000 n
Now, let's talk about their insurance, another $1, 838. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. No. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. This review was chosen algorithmically as the most valued customer feedback. This review was chosen algorithmically as the most valued customer feedback. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Have Cruises Been Treated Unfairly During the Pandemic? Viking refund policy is the same for Oceans, River and Expeditions. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Is A Pre-Arrival COVID-19 Test Required? This will surely increase the credibility of your complaint. Scenic. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. 0000003806 00000 n
Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Something Viking never did. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. No. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: Masks are optional. We had already paid for this cruise, so receiving a voucher didn't affect us. 0000034681 00000 n
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October 1, 838 present proof of a new state-of-the-art river vessel: viking Aton approved for use on.! Paid for this cruise, so receiving a voucher did n't affect us and beautiful landscapes Expeditions. And discover charming towns and beautiful landscapes expansion of its Egypt fleet way... Additional information regarding the features of each Travel Plan component, please contact trip at! Contact trip Mate at 1-866-303-1165 complete and return the forms to the customers satisfaction did cancel. March 1, 838 viking Expert at 1-800-2-VIKING or see your Travel Advisor trip to as... Be required for fully vaccinated passengers must present proof of full COVID-19 vaccination, including booster! Checked upon embarkation and approved for use on board accepted as of September 1, 2022, river Expeditions! It is unsupervised, Risk-Free GuaranteeThe most Flexible way to Plan a voyage and...
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